Cancellation Policy

Cancel Anytime

You can cancel your subscription at any time with no cancellation fees or penalties.

1. How to Cancel

You can cancel your subscription through multiple methods:

Self-Service Cancellation

Log into your account dashboard
Go to "Subscription Settings"
Click "Cancel Subscription"
Confirm cancellation

Email Cancellation

Email support@productimporter.com
Subject: "Cancel Subscription"
Include your account email
We'll process within 24 hours

2. Cancellation Timeline

Understanding when your cancellation takes effect:

Immediate Effect: Cancellation request is processed immediately
Service Access: You retain access until the end of your current billing period
No Prorated Refunds: Unless within the 30-day refund window
Auto-Renewal: Automatically disabled upon cancellation

3. What Happens After Cancellation

Immediate Changes

No future charges will be made
Auto-renewal is disabled
Cancellation confirmation email sent

During Remaining Period

Full API access continues
All features remain available
Support continues as normal

After Expiration

API access is suspended
Account moves to read-only mode
Data retained for 90 days

4. Data Retention & Export

We understand your data is important:

90-Day Grace Period: Your data is retained for 90 days after cancellation
Data Export: Download your data anytime during this period
API Logs: Historical API usage data available for export
Account Settings: All configurations saved for potential reactivation

5. Reactivation

Changed your mind? Reactivation is simple:

Log into your account within 90 days
Choose a new subscription plan
All previous data and settings are restored
API access resumes immediately after payment

6. Cancellation Fees

No Cancellation Fees

We never charge cancellation fees or penalties for ending your subscription.

7. Special Circumstances

Cancellations due to special circumstances:

Service Issues: Extended downtime may qualify for prorated refunds
Account Violations: Terminated accounts are not eligible for refunds
Payment Failures: Accounts suspended for non-payment can be reactivated
Business Closure: Contact support for assistance with business closure

8. Contact Support

Need help with cancellation?

Email: support@productimporter.com

Subject: "Cancellation Assistance"

Response Time: Within 24 hours

Live Chat: Available during business hours